We have used Bill Howe several times this year and have found their service and customer satisfaction to be excellent. Our latest issue with a clogged toilet due to tree roots which were growing into the pipes used to access the toilet from the outside. Scott, the plumber, was great, he quickly identified the problem and fixed it. He was very courteous, professional and cleaned up before he left. I feel that any other plumber would have come in, snaked the toilet and left. I was very impressed that Scott was able to identify the issue as tree roots. No one had ever mentioned that possibility before and yet, there they were, as he showed us what had come out of the pipe. We would definitely use Bill Howe again.