From the moment I called I knew I was in good hands. I had service scheduled on the same day. The phone receptionist was polite and helpful. Daniel was prompt for my appointment, courteous, and clean. He listened to the issues regarding my furnace, and he diagnosed the problem. He explained the source of the issue to me in terms I could understand; he gave me a very fair cost estimate for repair and service; and he swiftly set to work and repaired the problem. He showed me how to properly clean and maintain my furnace. I’ll recommend this company to my family and friends. Daniel did an exceptional job representing both Bill Howe Company, and his own expertise within the field. It’s very satisfying to find trustworthy help. Thank you very, very much.