Tony provided exceptional customer service. Bill Howe is open 24 hours (which is great). It was easy to schedule an appointment and the customer service representative was very friendly. Tony is very knowledgeable and personable. He immediately knew what the problem was and how to fix it. We appreciate that he explained the process to us and kept us informed every step of the way. We will recommend Tony at Bill Howe to all of our friends, family and coworkers. Thank you for doing an amazing job! It’s nice to know we can count on Bill Howe.