Tony showed up and got down to business right away. Told me the price for garbage disposal replacement and I agreed to it. He replaced the old bracket for the disposal no extra charge, He told me how I can avoid problems with the disposal, showed me how to use the disposal key to manual jiggle the disposal should it get locked on debris, told me about the one-year warranty, He ran my dishwasher to make sure there were no leaks from dishwasher to disposal, checked for other leaks. Quick friendly work. Good job.