An appointment was scheduled to track down a leak in the ceiling of my condominium. Matthew (Matt) telephoned me 30 minutes prior to his arrival. He showed up on time and was prepared to do the job at hand. He inspected the unit upstairs to determine where the leak was coming from. After cutting a hole in the ceiling and further tracing the leak, he was able to execute the repair upstairs. Matt was friendly, professional and very knowledgeable about his trade and fixed the problem on the first visit. As a customer, I so appreciate having a professional able to diagnose the problem and successfully resolve it. Matt kept me apprised of what he was doing, and when. I value the open communication, Further, he arranged for the restoration staff to contact me (same day) to schedule an appointment to execute repairs to the ceiling drywall.
My experience with the staff at Bill Howe Plumbing has been very pleasant. From the initial call to Monty to schedule the appointment, to Matt the plumber (and his apprentice Giovanny), and Haley with the restoration end of the house, I could not be more pleased. Surely Bill Howe Plumbing has exceptional staff and service throughout the organization. Thank you so very much..