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COVID19 – Our Dedication To Your Safety
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Blog 05/5/20

COVID19 – Our Dedication To Your Safety

The Coronavirus is still active in San Diego and the Bill Howe Family of Companies is doing everything we can to prevent the spread while taking care of our customers’ needs. We continue to conduct business as safely as humanly possible, which includes regularly monitoring the health of our staff.

From the first news of this situation, we have taken extra steps and precautions to ensure that your family’s health is well protected while we visit your home. Thanks to the recommendations of the Center for Disease Control, the World Health Organization, and the tireless efforts of our management team, we equipped our staff with the tools they need to continue to provide you the same great service while maintaining the safest practices.

As your home-care professionals we will continue to attend to the needs of the community as we move forward into a new sense of normalcy. We understand that change can be difficult and you may have questions. That is why we maintain the highest level of transparency with our customers. Your peace of mind is our highest priority and we welcome any and all questions or requests you may have. With that in mind we would like to share with you the steps we are taking to protect your health:

  1. •Employees have been educated on best health practices including increased washing of their hands, advanced desk sanitation, and spare uniforms placed in technicians vehicles when changing job sites.
  2. •We are ensuring our employees have the information they need to stay healthy, and employees not feeling well are being asked to stay home.
  3. •All technicians are equipped with appropriate PPE (personal protective equipment) including masks, tyvek suites, and disposable gloves.
  4. •Trucks, tools, and surfaces around the shop are cleaned as part of our normal course of business. We will maintain rigorous standards of cleaning and disinfecting with extra focus on high-touch, high traffic areas. Cleaning supplies are readily available for all employees.
  5. •Additional wall mount sanitizers have been installed in our office. Dispensing units have been installed in our service vehicles to disinfect our work areas with a spray chemical.
  6. •Twice a week we apply a disinfectant fog across our entire office and warehouse to cover common areas as well as hard to reach places.
  7. •Field technicians are utilizing online forms to request parts for contactless orders for delivery and replenishment.
  8. •We have implemented “virtual estimates” to give our customers a direct line of communication with our technicians prior to their appointment. Through this portal you can send photos, videos, and text to maximize information and ensure we have all the required tools and parts for a one trip service.

The Bill Howe Family of Companies is committed to maintaining the same great level of service while also protecting your health. We strive to be your most trusted home-care provider no matter what challenges arise. We appreciate your continued support and we are here as your neighbor when you need us.

If you have any questions, our Bill Howe Customer Service Team is here to assist you and is available Monday-Sunday 7AM-6PM at 1-800-BILL-HOWE or at billhowe.com.

One of our technicians in full PPE gear

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What David says about us

Service for new garbage disposal. My ancient garbage disposal quit working, went online to get Bill Howe’s number, immediately received and accepted chat to describe my needs. Prompt call back to schedule an appointment, service tech Allen was out same morning, which was important to fit my work schedule. Job estimate was clear, work done fully to my expectations, area left clean, and price was very fair.
I was not surprised — I have used Bill Howe plumbers for several other tasks in the past. I have always found their staff to be helpful, attentive, and the plumbers very courteous and capable.

January 2020

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What Michelle says about us

I have been using Bill Howe since the late 1980’s, their service has always been excellent, plumbing, heating and restoration. I am most impressed by the integrity of their employees, not only do they know their work/skill, they do not waste time, they are so efficient, they are so helpful and they are a true “service”!

February 2020

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What Mira says about us

Bill Howe never fails us! We had a drain overflow, and Scott came (on a Saturday) to look at it and offer solution. He was punctual, professional, and extremely helpful. I should also praise the main office for always being helpful and always finding solutions. Very grateful to have you in San Diego!

February 2020

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What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
Ed

August 2019

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What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

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What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

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