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Bill Howe’s March All-Stars
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Awards 04/11/17

Bill Howe’s March All-Stars

Bill Howe was voted the Best San Diego plumber in 2016, and it is no wonder why. We have some of the best employees; they take pride in their work, appearance, live up to the high standards of Bill Howe, and have the same dedication to the community as the company. It is a great honor to recognize individuals for their outstanding performances and so Bill Howe created four monthly awards and present them at each shop meeting.

Each month, we present those team members who go beyond the call of duty for their efforts, and for the month of March, we were very excited to honor Tris Coffin, Eric Montalvo, Mauricio Cervantes, and Corey Koenen and Pattric Nealey.

Our four company awards are presented for Above & Beyond, Customer Service, Leading by Example, and Excellence highlighting volunteerism, job site excellence and craftsmanship, leading the Bill Howe Way, and of course providing the very best customer service.

Our first award for going Above & Beyond was presented to Tris Coffin. Not only is he an exemplary employee, a talented Journeyman Plumber, and genuine person, he is always open to help in any way. He is a regular volunteer at our monthly San Diego Food Bank volunteer night, attends the Bill Howe Wellness events, and participated in our latest video series showing us how a tankless is installed.

Our award for Leading by Example, the Bill Howe Way, honors Eric Montalvo. He is no stranger to our monthly awards and certainly deserves the LBE every month. He has perfect arrivals, attendance, and his truck and uniform are among the cleanest and most organized. He takes great pride in doing a job well done, but also understands that first impressions matter and presents himself to the high standards of Bill Howe.

Mauricio Cervantes, Sr., one of Bill Howe’s San Diego plumber’s and slab leak specialists is the March Customer Service Winner. On a late Friday night, long after Mauricio had finished his last job, he was contacted by a fellow plumber for assistance. Mauricio happily joined his teammate and helped to restore water for their customer and worked late into the night, even though he was not on call. The following Saturday, another tricky slab leak required his expertise and he spent his Saturday off once again helping his peer and delivering a great experience for a customer.

Our Excellence winner for March is comprised of a team of two, Corey Koenen and Pattric Nealey. A job estimate was approved on a Friday that required a scissor lift on Monday. Corey was not certified, however, he took it upon himself to become certified over the weekend in order to be prepared for the customer to save them time and delay. He was joined on the job by Journeyman Plumber, Pattric Nealey and the two completed the large project in 3 days with precision, efficiency, and absolute perfection. They saved the customer time and money, and left the job site clean and work done to the highest standards.

Whether you are in need of services in San Diego heating or plumbing, you can rest easy knowing that our specialists will deliver the best. Call 1-800-Bill Howe (245-5469) and request one of our all-star team.

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What Joel C says about us

Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

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What Rick M says about us

We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

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What Carolyn Housman says about us

This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

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Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
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What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

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What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

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