Service was excellent, right down from the person setting up my appointment, which was at a reasonable time…the next day as I hoped and first thing in the morning. The service rep called and said he’d be at my house within 45 minutes…he got there in 25. He was prompt, polite and professional. He was effective and efficient and took the time to explain to me what the problem was, and what was needed to be done to fix the issue. Bill Howe is awesome and deserving of their excellent reputation!