Christian was amazing! He was polite, on time, and so professional. He was up front about all costs, and even gave us options to help us save money on our final invoice. He was clear about the leak, and effectively communicated how we was going to fix it. There was no surprises on our invoice or hidden fees. He was neat and very respectful about keeping our space clean and tidy. He wore his mask and shoe covers the whole time. I would definitely recommend Bill Howe for their services, because of Christian.