I have had the bad fortune of having a large 75 gallon water heater break twice in the last 15 months, with the first instance resulting in $20,000 worth of water damage in my home and requiring our family to move out of our home for over a month. However, both times I have had the good fortune to have Alex U. and Raoul M. as my Bill Howe plumbers. Despite their busy and packed schedules, they fit me in quickly, replaced my water heater twice, and made sure that I could take care of my family. (Now if only I could get a water heater that would last for an appropriate period of time!) I can only say good things about Alex and Raoul: they are prompt, professional, friendly, great at what they do, and truly show that they care about taking care of you. I will always have their contact information close at hand.