I had a pretty bad leak in one of my bathrooms due to significant back up in my mainline. I was very satisfied with how quickly Bill Howe had someone come out to assess the issue. The cause of the leak was quickly identified and Pattric and another team member did a great job resolving things. I was appreciative of the information Pattric provided to me so that I could avoid experiencing the same issue in the future. I was very pleased all around with the service I received.