We are so impressed with Eddie (tec. #677). This morning he did a very complete check of our HVAC system. Our unit need a custom filter. He made one for us and told us there was a company that would make them up and he would place an order for them. 5 Hours later he delivered them!! Wow, what other company would provide such service. Will we use Bill Howe again-Yes!! Will we ask for Eddie again-YES!!!