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Mary Louise Perry

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11/1/13

Mary Louise Perry

The Bill Howe Company is awesome. From Haley on the phones to their amazing plumbers and restoration. We had a pipe burst at 10:30 at night. We put in a call that night, and a plumber was out at 8:00 AM on a Saturday. I had shut off the water, but the damage was done to the master bathroom, half of the master bedroom, and part of another room. First, Joe and his co-worker came out and took pictures and took out was they could. They dried the carpet with heavy duty driers…it took a week, THAT’S how wet it got. Then the bathroom was torn apart as were walls in both bedrooms Then Moises, Christian, Sean, and a couple of others whose names escape me, put up dry wall and painted, washed the carpet and tiles. All this was great work, but the thing that impressed me most was the respect they had for my mother, aged 98, who suffers from advanced Alztemers and dementia, and is afraid of loud noises. If there was going to be a lot of noise, they closed it off as often as possible, sometimes putting the machines outside and running a line in. Derick took some incredibly detailed pictures of the damages, and laid out A to Z what needed to be done. This is a company who I wouldn’t hesitate to call in any emergency. To the whole Bill Howe company, and to P.W. Stephens Environmental INC., who also helped in getting our home fixed, Anthony and Mitch, and their crews a heartfelt thank you. T am totally impressed that a company would go this far to please a customer.

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