I came home late last night to find my bathroom flooded for the third day in a row. One of your reps had been out the day before to cable the pipes under my sink, but unfortunately there was still blockage in the units above mine, causing my sink to overflow. I couldn’t get ahold of my property management, so I called Bill Howe myself and demanded that someone come clean up the mess and fix it. Saul returned my call shortly after. I was frustrated and tired and probably not very nice to him on the phone.
Regardless of my attitude, when he arrived, he was wonderful: professional and kind and actually rather charming considering what time it was and that he had also been on his way home when he took my call. He did what he could for me last night, then came back this morning to finish the job when he could get into the upstairs units.
I cannot speak highly enough of my experience with Saul. He managed to turn an awful situation into a positive one. I would more than happily welcome him back into my home for any work I might need done in the future.