Our technician Martin was polite, patient, and honest. What sets him apart from other technicians who serviced my shop is his professionalism. He listened to my needs before making his recommendations on the best course to take. Unlike other independent workers that I called in, he actually spent time reviewing different solutions along with their pros and cons to assist me in making the right decision for my goal. There is zero complaint that I have about Martin’s communication and final product, and I would definitely recommend Bill Howe for their services because of Martin!