My hot water heater stopped working last weekend. First Isaiah came out and did some trouble shooting, but he was unable to solve the problem because he didn’t have the part. The next day, Corey, one of Bill Howe’s master plumbers, came out and definitely diagnosed the problem. Corey got on the phone with multiple suppliers to get the part shipped overnight. The next day, Corey sent Victor, whom he had trained, to do the install because he was a long urgent call. All of the plumbers that Bill Howe sent out were incredibly helpful, polite, pragmatic, and FANTASTIC at what they do. I especially love that they explain what they’re doing so that I get to learn more about my own plumbing! I have used Bill Howe in the past, and will definitely use then again. They provide truly exceptional service.