fbpx 1.800.245.5469
Menu

Carla Gutierrez

Book Now
Book Now
08/1/18

Carla Gutierrez

I would like to start off by saying how grateful I am to have come across a company like Bill Howe. Last week our school had a small flood emergency in our building, keeping us from properly servicing our students. The safety and the well being of our students/staff is always our number one priority, so we knew we had to find a company who would also make that theirs. From the moment the service technician, Danny Moreno, walked into our building I knew that we were in great hands. He not only showed extreme professionalism, he provided extensive knowledge on what amount of damage we were looking at, and the action plan he was prepared to execute in order to get our school back to working conditions. He provided exceptional customer service to our staff , and answered all of our questions with an amazing amount of patience and grace, putting our worries at ease. I can honestly say that I have never met a service technician who genuinely cared for the well being of our students as much as Danny. No matter how many questions and concerns we threw his way. Danny answered them all with a charismatic smile. As soon as he spotted our problem, he took action right away, checking out the problem and explaining every detail for us to understand. I was especially grateful for this because he did not see us as just another customer. He took the time to make us feel like family. Unfortunately, Due to unfortunate circumstances we were unable to follow through with the restoration process. However there is no doubt Danny would have provided exceptional service and taken the adequate measures to insure our students safety. If ever there is ever a need for us to call for water damage repair, I know I can trust Bill Howe and technicians like Danny, to provide us with outstanding, dependable, trustworthy customer service.

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Posts

Blog

How to Clean a Garbage Disposal?

One appliance that often goes overlooked during the kitchen clean-up is the garbage disposal. It is often used, but equally ignored when it comes to cleaning and maintaining it. Cleaning your garbage disposal is...

2 months ago Share Icon
Read More
Blog

HVAC Service Price Guide

With the heat being rather unpredictable this year, finding out that your HVAC unit is on the fritz during a heatwave is less than ideal. With regular maintenance, the odds of your system breaking...

2 months ago Share Icon
Read More
Blog

Conventional Water Heater vs. Tankless

When it comes time to replace your water heater, you may be exploring the installation of a tankless water heater or conventional water heater. Before installing a new unit, you need to take into...

3 months ago Share Icon
Read More

What Joel C says about us

Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

August 2019

Plumbing

What Rick M says about us

We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

August 2019

Plumbing

What Carolyn Housman says about us

This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

August 2019

Plumbing

What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
Ed

August 2019

Heating & Cooling

What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019

Plumbing

What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

July 2019

Plumbing