I had a great experience with Bill Howe. They were at my house within 3 hours of my initial call to check out my water heater that was on the fritz. The technician, Gabe, was thorough and professional. He assessed the situation and was installing a new water heater within 30 minutes. Once Gabe was doing the replacement, he found that our water connections were shot and we were extremely lucky that the old heater did not flood our house. Thank you to Gabe and the Bill Howe team!