I had questions about my older tankless water heater with which I was having problems. I explained the problems and was able to talk on the phone with Tris Coffin, who was very knowledgeable and professional in answering all of my questions and providing information that was very helpful.
When he came to the house the next day, his sincerity and expertise was evident; and I immediately had confidence in him. His professionalism and ability to explain everything to me in a concise, clear manner was appreciated. I bought a newer model of a tankless water heater and plan to use Bill Howe in the future for all of my plumbing needs.