From the moment we called Bill Howe we felt we were in good hands. Though our toilet started leaking on a Saturday, the friendly and efficient receptionist offered service within the hour. Mike, our service person arrived within that time even though parking around our place can get complicated during the summer. Mike was friendly, knowledgeable, and, again instilled confidence in us that our problem would be taken care of, no worries. And he took care of the problem just like he said he would. We trust Mike’s work and we trust Bill Howe and will certainly call on them for future problems. They were there when we needed them!