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ANN FULLER

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12/2/12

ANN FULLER

SAT SERVICE FOR OUTSIDE PLUMBING PROBLEM. TECHS JEFF AND FERNANDO WERE VERY CAPABLE. FERNANDO ARRIVED FIRST – JEFF CAME TO HELP WITH A COUPLER – INSTRUCTING FERNANDO ON THE PART AND USEAGE – JEFF THEN VOLUNTEERED TO HELP COMPLETE THE REPAIR – COPPER PIPING – THE TRENCH WAS ALREADY DUG BY US THE HOMEOWNERS – EVERYTHING WAS OPEN, PROBLEM THERE READY FOR WORK. DURING THE REPAIR JEFF WAS CONSTANTLY FIELDING CALLS FOR OTHER JOBS – 2 MEN ON THE JOB BUT STILL FEEL COULD HAVE GONE FASTER – LESS STARTING AND STOPPING WITH PHONE CALLS – I WAS CHARGED FOR 2 PLUMBERS WHEN ONE COULD HAVE DONE THE JOB – 250 FOR PARTS – 600 FOR LABOR – OUCH – THEY WORKED 1 HOUR AND 10 MINUTES – I WAS TOLD THAT 10 MIINUTES TURNED INTO HALF HOUR INCREMENTS – SO FOR THAT EXTRA 10 MINUTES PER PLUMBER TURNED INTO $200 – OUCH BIG OUCH – HARD TO JUSTIFY THAT WHEN LIKE I SAID ONE MAN COULD HAVE DONE THE JOB IN AN HOUR PLUS – CAPABLE PLUMBERS BUT THE LABOR CHARGES WERE SKY HIGH – OUTRAGEOUS – FERNANDO WANTED ME TO BE HAPPY BUT I TOLD HIM I WAS NOT HAPPY WITH THE PRICE – HE DEFERRED TO JEFF FOR THE PRICING. I WOULD APPRECIATE ANY KIND OF REBATE THANK YOU

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