Virtual Estimate AC Installation Español

William Breher

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William Breher

We had a Rinnai tankless water heater go out on us when SDGE lost power and then came on again about 5 minutes later on a Saturday morning (8/18/2018). The heater was installed in 2004 and was well out of any warranties. Gabriel Gomez did a fine job of explaining my alternatives of fixing the old heater or replacing it with a new, current model heater.
He gave me the price for the new heater and I gave the OK to proceed. Gabe’s work and professionalism were top notch. He was courteous and always ready to field my questions. Towards the end of the job he checked our house water pressure and found us to be at street pressure, so he also replace the regulator. The whole job was at the original estimate and on time.
I only have one other comment that Gabe said was a management decision, so I will ask it here. Gabe bought the replacement unit, a Rinnai RL94eN, at Ferguson Plumbing and the price was about $1802 as he originally told me and that is what the bill came out to be. Subsequently, I went online and found a half dozen companies via Google search that had the same water heater for $1371 and free shipping and no tax. So, my question to management is, why did we not have the owner (me) or Bill Howe order the unit from one the reputable online companies, mark it up a bit for your profit (say 10% or 20%) and have it sent to my home? The mark up from $1371 to $1802 is about 31%. That degree of markup seems excessive.
I want to make sure you understand Gabe was completely honest and open with prices and explanation. It just seems silly not to buy the unit at a lower price.


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What David says about us

Service for new garbage disposal. My ancient garbage disposal quit working, went online to get Bill Howe’s number, immediately received and accepted chat to describe my needs. Prompt call back to schedule an appointment, service tech Allen was out same morning, which was important to fit my work schedule. Job estimate was clear, work done fully to my expectations, area left clean, and price was very fair.
I was not surprised — I have used Bill Howe plumbers for several other tasks in the past. I have always found their staff to be helpful, attentive, and the plumbers very courteous and capable.

January 2020


What Michelle says about us

I have been using Bill Howe since the late 1980’s, their service has always been excellent, plumbing, heating and restoration. I am most impressed by the integrity of their employees, not only do they know their work/skill, they do not waste time, they are so efficient, they are so helpful and they are a true “service”!

February 2020


What Mira says about us

Bill Howe never fails us! We had a drain overflow, and Scott came (on a Saturday) to look at it and offer solution. He was punctual, professional, and extremely helpful. I should also praise the main office for always being helpful and always finding solutions. Very grateful to have you in San Diego!

February 2020

Restoration & Flood

What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.

August 2019

Heating & Cooling

What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019


What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

July 2019