The repair technician was amazing. I do not use that word lightly. He was honest, articulate and efficient. I had another plumber out the day before who made a complete mess of the job and left the component for the water heater disassembled and in my hands. When I called Bill Howe for service I was already pretty frustrated. Gustavo Valle repaired my water heater unit and restored my confidence in plumbers. He is an asset to your company. If I have any further plumbing needs I will call and ask for Gustavo.