Scott and his apprentice showed up this morning, on time and ready to jump in. Both were extremely friendly, polite, and knowledgeable. Scott immediately sized up the problem with our clogged drain, explained the complicated plumbing arrangement that we have under our kitchen sink, and went to work. Within 15-20 minutes or so, the drain was completely cleared. My wife and I were extremely happy with the service that was rendered and reaffirmed our belief that Bill Howe has a great bunch of plumbers. I would recommend Scott and his apprentice anytime.