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Steven Stirt

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09/24/19

Steven Stirt

All I can say, is I’m very impressed.
During the Labor Day holiday weekend, we had a kitchen flood that not only damaged the kitchen, but also leaked through two walls, and was even pouring to the out side of the home. This is our rental home, so by the time our tenants calls us when they discovered the leak and we responded to see what how big the leak was and if we could stop it, and slow down the damage.

We called a couple of plumbing service first because we had a home warrantee company, but it was clear when the first plumber arrived that he was not going to be able to handle this call. Bill Howe was recommended to us, and we were told, these guys are expensive, but they are good!
This was truly an underestimation, I was skeptical, but when we saw our investment home getting soggy, we made the call. I’ve already written a review about the Plumber that we got with Bill Howe, He was excellent! See my prior review about Mike from Bill Howe, but once the water is stopped, and the piped are closed off, what do you do about all the soggy carpet, floors, walls, and cabinets… Well in he humidity of Summer in San Diego, just opening the windows and letting the sun dry it up is not a practical option, its not going to work. Once the plumber was done, a remediation team came, and essentially there job is to find all the areas that are wet, and cut out what can not be dried out, like drywall, that particle board inside kitchen cabinets…that’s right, they may look fancy on the outside, but chances are that the box portions are just pressed wood that will absorb water like a spong, and then forever be deformed.

Francisco, and Juan was our remediation and demo team, and these guys were extremely professional, guiding us through the trenches that were once our walls.

There was a lot of work to be done over several days, both the guys were always on time, kept the area isolated and safe for our tenants, and kept us informed of all the work they needed to perform. As I said in the beginning of this review, I was impressed, they knew all the detail of what is the kitchen walls, what tools they needed, and had all the equipment setup to dry up our kitchen, and they even had special device that allowed them to force dry hot air into our wood flooring, so they dry the flooring with out having to pull any portions of it up. I don’t know how much that saved us, because we expected the floors to be saturated, and need to be replaced. Both Francisco worked diligently to get our kitchen dried up and ready for repairs, always keeping out tenant’s safety a top concern, while helping me move appliances so they could still have use of things like the refrigerator, microwave oven and smaller appliances. I know it was tough for our tenants living there, but we made it as usable as possible, while keeping the area safe for kids and a dog. This was pretty large job, and we are very happy that the these guys were our remediation team, and I hope Bill Howe gets these guys a raise, profit sharing or whatever they need, because this is my go to company for anything water related!

Thanks to Francisco and Juan, you guys really do great work, and I appreciate it!!

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What Joel C says about us

Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

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We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

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This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

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Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
Ed

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What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

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What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

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