I needed a garage/washing machine drain cleaned. Brandon came out on Saturday at the specified time and spent about an hour trying to clear the drain. Since the cleanout was ended up on the roof using the vent. He augered a couple of times and that did not work. So he cut the trap in the garage and tried again twice that way. He was sure that he had penetrated the blockage but it still did not drain.
He had to leave to go to another site in El Cajon but promised to come back with a larger cable and a “jet”. He did call and then come back later that day and we found that (finally) the clog had been cleared in the two hours he was gone. But he did come prepared with a bigger cable and the “jet”. We did finally get the cleanout open and he flushed the line with clean water to make sure. Eexcellent customer care.