Justin arrived on time. He was thorough and efficient, took the time to explain details and offered guidance as to how upcoming bathroom remodeling should be done to ensure proper fitting of the toilet after the floor tile was replaced.
The issue I had was that the information given to the appointment setter did not make it to the service team. Justin was able to address half of the listed service requests. A second service person arrived within an hour to complete the remaining items on the requested list; Matthew was also a great service provider.
My complaint is that the scheduler didn’t record the services correctly, or if they did, they didn’t get the necessary information to the service teams responsible for fulfilling the work request. The service team who arrived were outstanding.