I had one leaking toilet and a leaking kitchen sink, and I wanted the 31-year-old valves replaced on three toilets. Dan was able to come on the same day I called and took care of all the issues quickly and efficiently. It is a huge relief to know everything is now in good working order. Dan was also extremely gracious: he bent down to say goodbye to my dog and received an enthusiastic licking of his face and ear. I would not hesitate to call Bill Howe again, and I would request Dan.