The call to set up the appointment for the leaking water heater was handled quickly and professionally. A time frame was given between 12-3 but,as I was at work, I received a call 30 minutes prior to arrival. That allowed me to stay at work until I really needed to leave. Jason was courteous, professional and his quote for the job was accurate. He replaced the old leaky water heater in a little over an hour and made sure everything was working well before he left. I am a very satisfied customer!