Mid morning April 25, we noticed our water heater was leaking. We called Bill Howe and were very pleased to be told that a technician would be out by 3 p.m. As it turned out, we were even more pleased that the technician was Marcus Noble. Marcus told us to have the water heater installation completed that day, work after 5 p.m. would be overtime and he suggested that he remove the old water heater, preparing the site for installation the next morning. He kept us informed at all times, he was very professional and efficient.
We were happy that he arranged to come himself the next morning and had finished the job by 11 a.m. His pleasant demeanor and helpful explanations were much appreciated by myself and my wife. We will definitely ask for Marcus the next time we have a plumbing issue.