We called to have a pipe to our pond pump replaced. We gave the receptionist the gate code, but she failed to give it to DOug. We needed to have the piped reamed so we could attach a new pipe to the old fitting. DOug used a rambit on the 3″ pipe. Unfortunately it was the wrong size and the hole was larger than it should be. We had to pay him $337.50 the next day to come out and fix the problem caused by the wrong sized bit. We shouldn’t had to pay for the second call. Also the receptionist forgot to tell him we wanted him back out until after the time he was suppose to be here. Thus we had to stay home 2 days fopr the second call.