Tommy Brittle 915 came during the scheduled time and called ahead with an arrival time. New toilet successfully installed and is functioning. A plastic piece went missing that was in the tank of the new toilet but it is not a critical functional piece. Our cleaning service was on the premises at the time of the installation so they did the final cleanup. We are very happy with our new toilet. The water shutoff valve was not functioning and Tommy replaced that as well. Tommy was very polite.