The response to my request to replace a garbage disposal has been just fine. The call to Bill Howe was placed about 8:00 am this morning. The repairman was here at 1:00 pm. The installation was complete by 1:30 pm. Tony, the repairman, was very friendly and courteous. I have used the Bill Howe company 3 times now and each visit has been just as satisfactory as the one just described. A pleasure to do business with this company.