John Friend (yes, that’s his real name) was wonderful. He was very professional and explained every step he was taking to install plumbing for a new kitchenette sink. Because of an overnight emergency call, John had to start our job a few hours late, which pushed him into the next business day. He was extremely apologetic and secured us a $100 off coupon for the inconvenience. We’d definitely use John and Bill Howe again!