We had mistakenly flushed the toilet paper holder tube which blocked up the toilet (try not to do this). Someone else failed to get it out and charged us, saying the work was not guaranteed. Then Joel came out, rolled up his sleeves and showed us how its done. Yes, it took a little time, but he took it stop by step, could have done things to charge us more, and was altogether great. Consider this a nomination for Joel to be inducted into the Plumber’s Hall of Fame. A skilled & honest plumber.