Bill Howe technician, Douglas, was very helpful in fixing our washing machine drain clog. He was efficient and friendly. He gave us a handy tip on how to stop the washing machine lint and hair from clogging the drain in th future. He also recommended a better bathroom sink basin drain basket than the one we were using to improve water drainage. Hopefully we don’t have anymore plumbing problems in the future, but if we do, we’ll definitely call Bill Howe again.