Why did Bill Howe send a non-gas technician? I clearly told your scheduler, Robin, on the phone 2/13 at 11am that I need an estimate for “corroded gas pipe replace/repair”. I stated and confirmed “gas pipes” at least 6 times on our call. I also told Juan this morning that “I am calling to confirm a quote for outside corroded gas pipe repair/replacement” and he too assured me that the “gas technician” would be at my home between 10am and 1pm. Your technician, Michael, showed up promptly and told me he is not a gas pipe technician.