My water heater started to leak, sent a request for a quote from Bill Howe, received an answer from Jamie within 10 minutes, she was professional, informative and helpful. Set up an appointment today. Great customer service. Then the technician showed up and I got an extra bonus, it was Rick Chavoya who had done the plumbing work on my bathroom remodel. So I knew I was getting a top notch plumber and someone with outstanding customer service skills. Thank you Bill Howe for always being there and doing an outstanding job in all parts of the job and customer service. You all are my number one plumbers!!