I want to commend your employee, I believe his name was Rudy, for a job well done. He called 30 minutes prior to arriving. Once he arrived, he analyzed the trouble and took the time to explain the problem and what where my options to solve the problem. He proceeded to fix the leak in an extremely timely manner. He was very customer focused and did a great job. If he is indicative of the type of employee you hire, I’m sure I’ll use Bill Howe for future plumbing needs.