From the beginning the contact was professional. I received a call 20 minutes before appointment to confirm. Upon arrival he put on booties before entering our house (we are from Hawaii) respecting our culture. Trever asked us what we’re our needs (not just trying to sell a given product). Listened to us, made some measurements and gave us information on some ways Bill Howe could help us achieve our goals. This interaction with Trever Blanc was a breath of fresh air, considering our interactions with other companies.