An incredibly positive experience – from John Friend, the plumber who responded to my panicked call in less than an hour when I discovered a ruptured pipe; to Oscar Martinez (EMS Field Supervisor) who followed up the next day to assess the damage and determined the next steps; to Alex and Jose who were at my home over several days and handled the mitigation work of removing wet insulation, damaged drywall and ceiling, and handling those heavy machines; to Moises Cibrian (Reconstruction Manager) who dealt with the insurance and made sure I was happy and relieved of a lot of the stress with the pending reconstruction; to Gerardo Cervantes who did the actual reconstruction work and repaired all the damaged areas; to James O’Connor (Project Coordinator) who followed the job and made sure it was done to my expectations. ALL of these gentlemen were understanding of a situation that could have been a major headache for me, were professional, courteous, and obviously take pride in completing their jobs to the customer’s satisfaction. They were careful of the surrounding areas, made sure they put down materials to protect the surroundings, and cleaned up when they finished each day. I would give them all 10 stars if I could! I’d also like to give a shout out to the office staff that work behind the scene – handled my phone calls, questions, did all the invoicing and sending multiple copies of invoices out to those requesting them on this job in a timely and efficient manner. I will never hesitate to recommend the Bill Howe family of professionals for any plumbing and restoration needs. Well Done Team!