I recently needed to replace the water valve in the kitchen wall behind my refrigerator. Because I have used your services in the past, purchasing such equipment as a water heater and a mini-split system, I called your office to make an appointment. I was promptly told that your employees did not move things like a refrigerator. I guess you thought that I, a man of small stature and nearly 80 years old, would do any necessary moving. I could ask a friend but they are also old. I looked elsewhere and promptly found three companies that would do the work and, yes, even move the refrigerator. In the future, your company will not be the first I think of when I have a problem. I prefer calling someone I know who has the ability and willingness to help me.