Lori
More thanks to Bill Howe and their wonderful employees! Pedro and Cesar are here today to start the reconstruction process. Their professionalism and cheerful attitudes are very much appreciated. I also have to comment on Pedro’s patience; I needed him to explain things to me over and over and cover so many details about insurance and reconstruction options, and he kept a sense of humor and was never impatient. Thanks to Pedro and Derick’s hard work, communication with Bill Howe and the insurance company (and between the two) is not the nightmare I expected. Last but not least, a big thank you to Sarah and Hailey who are always happy to answer my questions on the phone 🙂
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