It was an awful experience. Did not put in hot water heater replacement and got into abatement and flood and restoration which was especially slow and no preparing for the after mitigation for almost a month then discussed repairs for almost $7;000 Except the hot water heater. Then no time to start the process for another week. With tenants in the house that was unacceptable timeframe . So I had to drop bill Howe and get things taken care of elsewhere. I got the job done before bill Howe was ready to start the process: Bill Howe may know how but doesn’t do anything now.