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Leeann LoFaso

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06/10/16

Leeann LoFaso

On Sunday, June 3rd, I called Bill Howe Plumbing to unplug a clogged kitchen drain., I received a call back from Brandon who stated that he would be at my house within a few hours to unclog the drain. Much to my amazement, Brandon did show up at my house to unplug my drain on Sunday afternoon. Brandon tried to remove the clog from under the sink however, the clog remained. Unfortunately, since the clean out valve had been covered up by stucco by a previous pipe repair done at my house 7 years prior, Brandon was not able to access the clean out valve from outside the house. Brandon recommended that we try to open up the wall so that he could access the clean out valve from outside the house. Unfortunately, on our first attempt Brandon hit metal in the wall and we both felt it would be better to call the drywall people who originally repaired it to open the wall. Luckily, I was able to contact the drywall people, but I was unsure if they were going to return on Monday morning to perform the job. Brandon left my house and stated he would be back to my house on Monday AFTER THE WALL HAD BEEN OPENED!! Of course, I was very nervous and upset as I still had a clogged drain, a wall that needed to be opened, and only one option of what to do. I decided to call BILL HOWE Plumbing early on Monday morning to see if they could help me. This is where I feel 5 STARS should be given to both Melissa and Rebecca for giving me Excellent customer service and assistance. I had explained the situation to both of them as they patiently listened to all the details. Not only were they extremely caring and friendly, but they assisted me right away in getting someone in restoration services to help in opening the wall( if my drywall people did not show up), and dispatched Brandon back to me house to finish cleaning out the drain. I want to sincerely thank both Brandon for being patient with my needs and for remaining diligent in getting the drain unclogged on that Sunday. He did an excellent job., I above all Sincerely want thank Melissa, and Rebecca for the outstanding customer service they gave me on that following Monday morning. As a homeowner, I can only stress the importance of great customer service and communication when there is an issue that needs immediate assistance, They not only took care of the problem right away, but reassured me and stuck with me till the issue was resolved. I just want to write and say thank you very much for your Excellent customer service.! I have been a long time customer of Bill Howe Plumbing, and can honestly say, I have always received great customer support. I will continue to use your services and refer you to anyone that I know of that has plumbing needs. Again, thank you very much Brandon, Mellissa, and Rebecca for all your help-you all get 5 Stars from me for Outstanding Service-Sincerely, Leeann LoFaso

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