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Kim Hendrix-Racine

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04/2/17

Kim Hendrix-Racine

Jesus #507 was very helpful. He got us up an running and was very communicative about what needed to happen. He was wonderful to work with!

We had a different technician out the day before and the problem was not fixed properly. We had our only two toilets for customer use backed up and overflowing. The next day, that same thing happened. I called again the next day and had a phone operator (Leticia?) who was not helpful to report that the same problem was present. She was rude, and when I called back with the information she asked for about the previous days plumbing service, she passed me quickly to someone else because she didn’t want to deal with me.

Thanks to Jesus and Ash (the second phone operator) for taking care of us.

I have used Bill Howe several times for our business and was thinking of going somewhere else due to our experience with the first tech and phone service operator. However, Jesus and Ash saved my opinion of your services.

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