On May 14th, I was getting ready for work and my bathtub got clogged. I call Bill Howe and the young lady who answered the phone told me they could have someone out to my house in fifteen minutes. About ten minutes later Mike Lacey was at my front door with a courteous smile and a great attitude. I show him the bathtub and he asked a few questions just to see how big a job it was going to be. Mike quickly diagnosed the problem and within five minutes was working on it. Now usually most people don’t like it when you look over their shoulder to watch what they are doing, but not with Mike. Mr. Lacey gladly explained everything he was doing and gave me a plumbing 101 tutorial. Within in minutes my bathtub was drained and Mike wanted to know if there was anything else he could help me with. I didn’t feel rushed at all. Mike was as professional as they come! He has such a great attitude! He was eager to help and was ready to stay until the job was done. THANKS Mike! And thank you Bill Howe for hiring such a quality individual.