I called Bill Howe for a toilet flush problem. The agent was very pleasant and the appointment was convenient and easy to book. The next day, technician Shaun W. texted and called to let me know he was on his way and arrived within the agreed upon time window. Shaun was competent and efficient. The problem was more complicated than originally expected, but Shaun applied a systematic approach to solving the problem. The price was reasonable and backed by a 30-day warranty. All in all, great service.