We have been satisfied Bill Howe customers for more than a decade. The last few years of that time, Scott Bonilla has been our requested technician. Not only is he communicative and professional, but he has been great at learning the idiosyncrasies of our 60+ year old plumbing configuration (originally identified by Bill Howe technician Tony). It is so nice to have someone who understands unique situations, and can get it fixed right the first time. We wholeheartedly recommend Bill Howe and Scott Bonilla (and Tony).