I needed to have the sink water pressure and the tub drain in the hall bath checked. The appointment was scheduled quickly and easily within my busy calendar, and the service tech was right on time. John called ahead to confirm arrival time, and was there on the minute! The necessary repairs were explained to me, along with options, and John got to work. He was quick, thorough, and professional. I am happy to say that the next time I need plumbing service, I’ll call Bill Howe (and request John Friend).